We may collect the following types of information:

• Personal Information: Name, address, email, phone number, date of birth, insurance details.

• Protected Health Information (PHI): Medical history, diagnoses, treatment plans, prescriptions, lab results, and related data.

• Technical Data: IP address, browser type, device type, pages visited, session duration, and location (if permitted).

We use the collected information for purposes such as:

• Delivering in-person and telehealth medical care.

• Communicating with you (appointments, updates, support).

• Processing payments and insurance claims.

• Complying with legal and regulatory obligations.

• Conducting internal practice analytics (de-identified data only).

We do not sell or rent your personal or health data to third parties.

Your data may be shared:

• With your consent.

• With licensed medical professionals providing care.

• With insurance or billing providers.

• With third-party service providers under HIPAA-compliant agreements.

• As required by law (e.g., court orders, public health reporting).

• In emergency situations where your safety is at risk.

We conduct telehealth sessions via secure, HIPAA-compliant platforms:

• All data is encrypted.

• Sessions are not recorded without your consent.

• Only authorized staff can access telehealth sessions.

You have the right to:

• Access your medical records.

• Request corrections to your health data.

• Receive a list of disclosures.

• Limit how your data is used or shared.

• Request communications via specific methods (e.g., email, phone).

• File a complaint if your privacy rights are violated.

To exercise these rights, please contact our office.

We implement safeguards to protect your information, including:

• Secure storage of medical records.

• Password-protected systems.

• Data encryption during communication.

• Regular system audits and access controls.

While we strive to protect your information, no system is completely secure. We recommend using secure networks when accessing our services.

Our website may use cookies or tracking technologies to:

• Analyze usage patterns.

• Improve your browsing experience.

You can adjust your cookie preferences in your browser settings.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

Our services are not intended for children under 16. We do not knowingly collect information from minors. If you believe we have collected such data, please contact us immediately.

As a resident of Texas, you are entitled to additional protections under the Texas Health & Safety Code Chapter 181, including:

• Access to your records.

• Right to correct, delete, or export your data.

• Right to limit processing of your data.

More info: Texas Attorney General – Consumer Protection

We may update this Privacy Policy at any time. Updates will be posted on this page, and the updated version becomes effective 30 days after posting. Continued use of our site constitutes acceptance of any changes.

If you have questions or concerns about this Privacy Policy, please contact us:

Seed of Hope Medical and Wellness PLLC

539 W Commerce St. #2389, Dallas TX 75208

admin@seedofhopedtx.com

469-724-4417

www.seedofhopedtx.com